Refund & Return Policy for Puff Stuff Co

At Puff Stuff Co, we value our customers' satisfaction. Due to the personal and consumable nature of vaping products, strict health and safety standards apply. Please read our policy below for returns, replacements, and refunds.

1. Return & Exchange Criteria To be eligible for a return, replacement, or warranty claim, please ensure that:

• The issue or request is reported within 3 days of delivery.

• The hardware product (such as pod kits or mods) is unused, unblemished, and in its original condition with the packaging and authenticity scratch-code intact.

• All original accessories, charging cables, user manuals, and invoices are included.

2. Non-Returnable & Non-Exchangeable Items For health, hygiene, and product safety compliance, the following items cannot be returned or exchanged once unsealed, opened, or used:

• All e-liquids, freebase juices, and nicotine salts (once opened or seals broken).

• Disposable vapes (unless dead on arrival and reported immediately upon unboxing).

• Replacement coils, empty pods, and drip tips (once removed from original packaging or used).

• Any device damaged due to user error, improper charging blocks, physical drops, water damage, or electrical mishandling.

3. Return & Exchange Process If you receive a defective hardware item or an incorrect product, please follow these steps:

• Contact our customer support via phone or email within 48 hours of receiving your package.

• Provide your Order ID and a clear unboxing video or photo showing the exact defect or issue.

• Once approved by our team, you can send the item back via courier or coordinate a return pickup.

4. Refund Policy

• Inspection: Upon receiving the item at our facility, our technical team will inspect the device or packaging to verify the reported issue.

• Approval: If the return passes quality and authenticity checks, we will process your refund to your preferred mobile financial service (bKash, Nagad, Rocket) or bank account.

• Timeline: Refunds are typically completed within 7-10 working days, depending on transaction processing cycles.

• Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (such as a wrong or defective item delivered).

5. Replacement Policy If you receive a manufacturer-defective pod system or kit, notify us immediately. We will arrange a replacement subject to stock availability and verification of the device.

6. Cancellation Policy You can cancel your order anytime before it has been dispatched from our facility. Once handed over to the courier service for delivery, cancellations are no longer applicable.

Contact Us For any questions regarding our Refund, Return, and Exchange Policy, please reach out to our team:

• Contact Number: +880 1815-147199

• Email: info@puffstuffco.com.bd